You have a Complaint about an online casino website, but what now? How do you submit a complaint at an online casino? When you play at an online casino, everything normally runs smoothly. But, as with everything, something can sometimes go wrong. You normally do not immediately submit a complaint about this, and depending on the nature of the problem.
Only when you are not helped properly or are not taken seriously, there is a complaint online casino. Read on here about what to do in such a case and what the Most common online casino complaints to be.
Looking for a reliable online casino?
- Casino Name
- Rating
- Characteristics
- bonus
- Pouring with iDeal, Klarna/Sofort
- Big bonus with cashback
- Unlimited play
750% bonus up to AUD$ 3000
- Fast with iDeal, Klarna, Volt
- Live casino, slots and gambling on sports
- Unlimited play
Exclusive - 120% to AUD$ 150
- Pouring with iDeal, Klarna/Sofort + Volt
- 20% Cashback
- Unlimited play
225% to AUD$ 600+ 170 Spins
- Deposit quickly: Klarna, Sofort or Volt
- Many great promotions
- Play unlimited!
€1024+ 200 Spins
- Volt, nice and fast pouring
- Also works with crypto
- Unlimited play
100% tot AUD$300 + 40% Cashback + 30 Spins
- Quick with iDeal, Sofort and Klarna
- Can also deposit with Klarna
- Unlimited play
100% to AUD$ 1,000
- iDEAL (after first deposit) & Klarna
- Unlimited play
- Live Casinos!
Exclusive - 120% up to AUD$ 200
Most common complaint online casino
The most common complaints are actually no complaints at all. That's because they are fraudulent cases where the player has some version of scam tried at the casino and has failed, so they come to people like us to get their money back or for it Casino Under pressure to give up the money they have won but not earn.
We throw everything in this category, including multiple accounts, conspiracy, "bonus sharing", false documents, self-exclusion scams, you name it: everything where the player consciously tries to lurk the casino to gain an advantage. About 30% of the thousands of complaints that we have received over the years fall into this category. Fraud is a large part of it Online Gambling And it doesn't look like this will change quickly.
Complaint Submit online casino
The second most common kind of complaints are, again, actually no complaints at all. In this case, it is complaints that simply cannot be treated because they have been messed up in one way or another, so that the case cannot continue.
It may be that the player disappears after he has submitted the complaint, or that he fails to provide important information and is not willing or available to resolve the problem, or that the case simply falls outside the reach of a reasonable effort of the casino ("Make sure the casino is kind to me" or something similar). Whatever the reasons, it comes down to those cases being DOA ("Dead on Arrival") and that nothing can be done to treat them further. Again, this is (roughly) 30% of the total number of things received.
Of the other about 40% of the complaints received, we are dealing with legitimate, for action -susceptible cases in which an arbitrator can put his teeth and that (hopefully) produce meaningful results. Read on to find out about what kind of complaints we are talking about.
Soluble complaint Online Casino
That 40% with legitimate things look approximately as follows, sorted from most to least occurring:
- Term offenses. By far the most common (legitimate) complaints. What it comes down to is that the rules apply and that players just have to read and comply with them. If you don't do that, it causes irritations and frustrations, not to speak of lost money. And ignorance is not a legitimate excuse;
- Slow payment/no payment of problems. When it rogue casino lagging or otherwise leaving payments that owe legitimate to the player. The most important problem here is exerting the right pressure on the casino - it is usually no more than a matter of making it clear that they have to do the right thing or have to bear the consequences - the player must simply be paid honestly;
- Dirty tricks from casinos (who are just unfair). Some Black List Casinos are unfortunately led by people with criminal intentions who want to raise as much money as possible from players who can hardly ever get a story. The best way to avoid such situations is to investigate the casino before you hand over your money. Once they have your money, they are in charge;
- KYC problemen. KYC means "know your customer" (know your customer) and this generally applies to the process of requesting documents and verifying the identity of a player, etc. The best way to avoid problems in this area Is the casino to give what they ask for. Do not mess with documents or you run a considerable risk of being regarded as a fraud. New online casinos Tend to be a bit paranoid in this area, so be patient: if you are an honest player, it is simply possible to solve problems that occur with documents;
- Problems with self-exclusion (SE), Self-Exclusion. Unfortunately, SE is a work-in version for a large part of the industry in the sense that the rules are rewritten daily. Whatever SE offers the casino, what it comes down to is that a successful SE depends on the willingness of the player to take responsibility for his actions. Be crystal clear that you want to exclude yourself, put it on paper, make sure the casino recognizes your request in writing, and stay with your intention to stop playing. Also be aware that the whole SE side of the case is forgiven for players' fraud, so all the problems you can encounter in this area will be viewed with suspicion;
- Spelling errors or failures. Be aware that almost every fair casino A condition that says something as "not liable for technical errors or malfunctions". A Reliable casino Will take care of their players if something like that occurs, but most of them will unfortunately simply point to the conditions and shake their heads. In the rare case that the error is widespread and enough players can prove it, the casino will make reparations. Proof of everyone keeps a friend;
- Connectivity problems. See spelling errors or failures;
- Administrative errors. Such things are quite rare, but the debt is always with the player to prove that the casino went wrong.
Advice for complaint Casino
There is still a very important advice that we want to give you: when it comes to your complaint, document everything; Really everything! If you send an e-mail in connection with your complaint, save a copy. If you can take screenshots to document your problem, make them immediately. If you have a conversation with the casino on the chat service, make sure you have a transcription. Proof is your best friend in this case. Without evidence, everyone can claim everything and, as it happens, they usually do that.
Now, as promised, we still have to tell you where you can complain about a casino. In the first instance you will have to do this at the casino itself. If you don't feel understood here or do you think nobody is listening to you here, you can always go to the instance that the has forgiven the case to the casino. Some casinos also have an official complaints procedure in which the complaint is placed with a third party. You can see this clearly on the website.
Online Casino Complaints Frequently Asked Questions
What can I do if the casino does not want to adjust my name?
Normally this is only possible if your name has also been changed in your passport.
Can I complain if the casino website always gets stuck?
We would advise you to check your internet connection first and only complain if you know for sure that there is nothing wrong with this.
What does the licensing authority do with a complaint online casino?
They look at the complaint and judge whether it is well -founded, if so they take appropriate action.
Can I still submit a complaint online casino after I have closed my account?
You have to ask this at the casino, because it depends on the casino.
Can I submit a complaint online casino if I want to stop my own exclusion period earlier?
No, because unfortunately this is nowhere possible.
